Sometimes things don’t always go to plan. Products can be faulty, or perhaps the wrong product arrived. Ordered Light Burnt Brown switches and got Silent Mutual Dark Inks?
That’s ok, because the following procedures will ensure you get the resolution required.
Here’s how it works:
If the wrong product is sent:
We will email you a barcode that can simply be attached to the top of the box and returned to the nearest Post Office. The label is pre-paid, meaning all you have to do is drop it off and instruct the P.O. to send back to us.
If the product is faulty:
Minor imperfections are a common occurrence of manufacturing for keycaps, thus minor imperfections will not be deemed an acceptable RMA. If a product is shipped that has shown sign of damage, please contact us for rectification as soon as possible.
If you change your mind:
Please choose purchases carefully. Due to the nature of the products we sell, and to guarantee integrity for every customer we cannot accept exchanges or refunds for incorrect decisions or change of mind for shipped products.
If you have pre-ordered a product or joined a group buy and wish to cancel your order, please email us. Unfortunately once the Group Buy window has closed you will be ineligible for a change of mind refund.
If you are unsure of the protections granted to you by Australian Consumer Law, please visit their website.
Please note a 3% fee applies for all change of mind refunds processed via Paypal.